Returns & Refunds
We want you to love your Bazari pieces. If something isn’t quite right, we’re here to help.
Returns
If you change your mind about a purchase, you may request a return within 14 days of receiving your order.
To be eligible for a return, items must be:
- Unused and in their original condition
- Returned with original packaging where possible
- Free from damage, marks or signs of use
Please contact us before sending anything back. We’ll provide the return instructions and let you know if your item is eligible.
Return postage for change-of-mind returns is the responsibility of the customer.
Damaged or Incorrect Items
We carefully package every order, but if your item arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Send us your order number along with clear photographs of the item and packaging so we can assess the issue and arrange an appropriate solution.
Where an item is confirmed to have arrived damaged or incorrect, we will work with you to arrange a replacement, store credit or refund, as appropriate.
Refunds
Once your return has been received and inspected, we’ll let you know whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow several business days for your bank or payment provider to process the refund.
Original shipping costs are generally non-refundable unless the item was received damaged, defective or incorrect.
Non-Returnable Items
For hygiene, safety or practical reasons, certain items may not be eligible for return. These will be clearly identified on the product page where applicable.
Before You Order
Our pieces are selected for their character and individuality. Some products may have subtle variations in finish, texture, colour or detailing, particularly handmade, vintage-inspired or naturally finished pieces. These characteristics are part of their charm and are not necessarily considered defects.
If you’re unsure about a product, contact us before ordering and we’ll be happy to answer your questions or provide additional information.
Need Help?
Please contact us with your order number and the details of your request, and we’ll get back to you as soon as possible.
We’re here to make your Bazari experience simple, considered and enjoyable from order to delivery.